Shipping policy

ORDER PROCESSING

Orders are generally prepared within 1–3 business days. Processing times may be longer during holidays, promotional periods, or periods of high order volume.

SHIPPING

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout.

Delivery dates are estimates and are not guaranteed. Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, incorrect addresses, or other circumstances outside AZEMA’s control may occur.

ORDER TRACKING

When tracking information is available, customers will receive a shipping confirmation email containing their tracking number.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please contact AZEMA immediately if an address needs to be corrected.

AZEMA is not responsible for orders delivered to an incorrect address provided by the customer. Additional shipping charges may apply if an order must be shipped again.

LOCAL DELIVERY

Local delivery may be available for eligible addresses near our Dedham location. Availability, delivery fees, and delivery details will be shown at checkout.

IN-STORE PICKUP

Eligible orders may be picked up at:

AZEMA
231 Bussey Street
Dedham, Massachusetts 02026

Customers must wait until they receive a confirmation stating that the order is ready for pickup. Please bring the order confirmation and a valid photo ID.

LOST OR DAMAGED PACKAGES

If your order arrives damaged or appears to be lost, contact us as soon as possible with your order number and supporting photographs when applicable. We will review the issue and assist with the carrier claim when possible.

FINAL SALE

All purchases are final sale. We do not accept returns or exchanges, except when an item arrives damaged, defective, or incorrect. Any issue must be reported within 48 hours of delivery.