Refund policy

REFUND POLICY

ALL SALES ARE FINAL

All purchases made from AZEMA are final sale. We do not accept returns or exchanges due to incorrect sizing, change of mind, personal preference, or items that have been worn, used, altered, washed, or damaged after delivery.

Customers are responsible for reviewing product descriptions, measurements, colors, and sizing information carefully before completing an order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from the item you ordered, please contact AZEMA within 48 hours of delivery.

Your request must include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the item and packaging

Eligible claims will be reviewed individually. Depending on the situation, AZEMA may provide a replacement, store credit, or refund.

Items returned without prior authorization will not be accepted.

ORDER CANCELLATIONS

Orders may only be cancelled before they have been processed or shipped. Once an order has entered preparation or fulfillment, cancellation cannot be guaranteed.

REFUNDS

When a refund is approved, it wil